1. Click action items located on the top left-hand corner of the portal.
2. Locate your client’s request
3. Click options and select reject transaction
4. This will open a pop-up for you to write in to inform the Healthcare Provider that you are refusing payment and would like a revised invoice.
Please Note: Whatever you type in this box will be faxed back to the clinic.
If the provider is charging a large fee, we recommend requesting that they give you a page count for the records. If the provider is charging a large fee and the page count is higher than expected, we recommend asking for confirmation that they are only providing records for the requested date range.
Review your message to the healthcare provider and click reject!
Great job! You have now completed an invoice refusal!
If you have questions or feedback, please feel free to reach out to us at support@medchart.com